Shipping policy

*Minimum cookies per order: 4*

 

Pick-Up Days and Policies:

Pick-up Location: 

From 2pm to 6pm

8869 commons Townes dr

Raleigh, NC 27616
Estados Unidos

For arranging pick-up on a different day and time, please reach out to purabakerync@gmail.com to discuss viable options for both parties.
Orders not picked up at the agreed-upon date and time are not eligible for refunds or store credit for a new order.

Shipping Days and Policies:

Shipments are made every Monday via UPS exclusively within the USA or via USPS for Puerto Rico.
Pura Bakery is not responsible for delivery delays due to incorrect or incomplete addresses. We are also not liable for packages marked as "delivered" but subsequently lost.
Shipments returned due to incorrect or incomplete addresses will be subject to additional charges for reshipment.
Shipping charges will not be refunded for delays caused by closed locations and/or denied access to the delivery site.
Estimated delivery times do not account for unforeseen weather delays that may impact shipping and arrival dates.
Pura Bakery is not liable for delivery delays resulting from the high volume experienced by shipping companies.

Refund, Exchange, or Return Policies:
Due to the perishable nature of our products and the inability to control how they are transported and stored once delivered to the customer, Pura Bakery does not accept exchanges or returns. All sales are final.

Cancellations or Modifications:
To cancel or modify an order, please contact us through the Contact section. We will do our best to accommodate your needs and provide a positive experience with Pura Bakery.

All cancellations must be made a minimum of 2 business days before the scheduled pick-up or shipping date. Once the preparation of your order has commenced, no changes, modifications, or cancellations can be made.